Sandra´s fast service

Sandra Waffenschmidt has accompanied lots of customer projects competently from order acceptance to delivery and has sent some too late ordered profiles at the "last minute" off the ground. Thereby the skilled industrial clerk got to know the opportunities, profiles and perspectives of modern tensioning technology just for one year and had to deal with different materials an quantities before her engagement for EPS: “It certainly wouldn’t have been possible without this great team,” says Sandra Waffenschmidt, "from the beginning there was a lot of support from my colleagues and a good vocational adjustment." That’s certainly what her boss likes to hear and what makes him glad about his team: "But as the other employees, she worked hard for the positive feedback from the customers herself in tough everyday business”, describes CEO Hans Jörg Rudolph his point of view.

The basis of the successful cooperation is the customer satisfaction which requires on one side to know quickly and exactly what is important and on the other side to take care of the necessary execution. The customers are often under a high time pressure in their projects, and therefore are pleased to have the competent flexibility at EPS - because of its own large warehouse, the ordered products are often on its way to the customer only a few hours later: "Of course, sometimes we need more time if, for example, the profiles have to be bended or cut," restricts Sandra Waffenschmidt, "but usually everything can be on its way within one day." Here it shows that speed is closely linked with perfect planning. Therefore the voluntary fire fighter, who takes care also of the consignment and commodity management, keeps a cool head even in some stressful situations, together with the complete EPS team, she managed it to answer customer’s wish last-minute.

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